Terms & Conditions | Thrive Tutoring Services

Plain English summary: These terms set out how we work with families, schools and local authorities. They cover what you can expect from us, what we expect from you, payment, cancellations, and our responsibilities. If anything is unclear, please contact us before engaging our services.

1. About Us

These Terms and Conditions govern the provision of tutoring, mentoring and educational support services by Thrive Tutoring Services ("Thrive", "we", "us", "our") to clients including families, schools, and local authorities ("you", "the client").

By engaging our services or submitting an enquiry, you agree to be bound by these terms.

2. Our Services

Thrive Tutoring Services provides:

One-to-one and small group academic tutoring
Mentoring for children and young people
SEN and SEND specialist tutoring and mentoring support
Educational support services commissioned by schools and local authorities
Online and face-to-face delivery across the United Kingdom

The specific services, frequency, duration and format of support will be agreed with you prior to commencement and confirmed in writing.

3. Engagement and Agreements

All service arrangements will be confirmed in writing (including via email). For institutional clients (schools and local authorities), services may be governed by a separate service level agreement or contract, which will take precedence over these general terms where there is any conflict.

We reserve the right to decline or withdraw from any engagement where we do not believe we are the right fit for the young person's needs, or where the working arrangement is not safe or appropriate.

4. Staffing and Suitability

All Thrive tutors and mentors:

Hold an enhanced DBS certificate
Have their right to work in the UK verified
Have relevant qualifications and/or experience for their role
Are required to adhere to Thrive's safeguarding and code of conduct policies

We carefully match tutors and mentors to young people based on need, experience, and compatibility. While we make every effort to maintain consistency of staffing, we reserve the right to reassign staff where necessary, giving reasonable notice wherever possible.

5. Safeguarding

The safety and wellbeing of children and young people is our highest priority. All staff operate under Thrive's Safeguarding Policy and are required to report any concerns in accordance with statutory guidance. By engaging our services, you agree to support our safeguarding obligations, including providing relevant information about the young person's needs where appropriate.

6. Fees and Payment

Fees are agreed prior to the commencement of services and confirmed in writing. Unless otherwise agreed:

Invoices are issued monthly in arrears
Payment is due within 14 days of the invoice date
Late payment may result in services being paused until the account is brought up to date
For local authority and school contracts, payment terms may be set out in a separate agreement

7. Cancellations and Missed Sessions

Client cancellations: We require a minimum of 24 hours' notice to cancel or reschedule a session. Sessions cancelled with less than 24 hours' notice may be charged at the full session rate.
Thrive cancellations: Where we need to cancel a session, we will give as much notice as possible and will arrange a rescheduled session at no additional cost.
Non-attendance: Where a young person does not attend a scheduled session without prior notice, the session may be charged in full.

8. Confidentiality

We treat all information about the children and young people we support, and their families, with strict confidentiality. Information is shared only where necessary to provide the service or where required by law (including safeguarding obligations). Please see our Privacy Policy for full details.

9. Limitation of Liability

Thrive Tutoring Services provides educational support services and does not guarantee specific academic outcomes. While we work diligently to support every young person's progress, results depend on many factors outside our control.

Our total liability to you in connection with our services shall not exceed the total fees paid by you in the three months preceding any claim.

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual Property

Any materials, resources or documentation produced by Thrive tutors or mentors in the course of delivering services remain the intellectual property of Thrive Tutoring Services unless otherwise agreed in writing.

11. Complaints

We take all feedback seriously. If you have a complaint about our services, please contact us in the first instance via our website. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.

12. Termination

Either party may terminate a service arrangement by giving 14 days' written notice. We reserve the right to terminate services immediately where there are serious safeguarding concerns, non-payment, or behaviour that makes it unsafe or impractical to continue.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.

15. Contact

If you have any questions about these Terms and Conditions, please contact us via our website contact form.

Last updated: March 2025 | Thrive Tutoring Services