Summary: We collect only the information needed to provide our services. We do not sell your data, share it without your consent, or use it for marketing without permission. This policy is written in plain English.
1. Who We Are
Thrive Tutoring Services ("Thrive", "we", "us", "our") is an education services provider operating across the United Kingdom, providing tutoring, mentoring and SEN support to children and young people. We work with families, schools and local authorities.
We are the Data Controller for the personal information you provide to us. You can contact us regarding data matters via our website enquiry form at www.thrivetutoringservices.co.uk.
2. What Information We Collect
Information you give us
- Name and contact details (email address) when you submit an enquiry
- Information about the young person you are enquiring on behalf of, including age, year group, and any additional needs, where you choose to share this
- Your role (parent/carer, school, local authority, prospective staff member)
- Any information you include in your message to us
Information we collect automatically
- Basic website usage data collected via Google Analytics (anonymised IP addresses, pages visited, time on site)
- Cookie data — see our Cookie Policy for details
Information about children
Where our services relate to children and young people, we handle all information about minors with the utmost care and in accordance with our safeguarding obligations. We collect only what is necessary to provide the appropriate support and never use information about children for any other purpose.
3. How We Use Your Information
- To respond to your enquiry and provide the services you have requested
- To match children and young people with appropriate tutors or mentors
- To fulfil contractual obligations where we are commissioned by schools or local authorities
- To comply with our legal and safeguarding obligations
- To improve our website and services (using anonymised analytics data only)
We will only contact you for marketing purposes if you have explicitly opted in to receive communications from us.
4. Our Legal Basis for Processing
- Contract: Where we are providing services you have requested
- Legitimate interests: To respond to enquiries and operate our business
- Legal obligation: To comply with safeguarding, employment and contractual law
- Consent: For any marketing communications, where applicable
5. Who We Share Your Information With
We do not sell or rent your personal data to any third party. We may share information with:
- Tutors and mentors — only the information needed to provide the service (e.g. the young person's name, year group, and support needs)
- Schools or local authorities — where they are the commissioning body and sharing is required to deliver the service
- uCheck — for DBS and right to work verification for our staff and associates
- Google Workspace — for secure internal communications and document management
- Google Forms / Google Sheets — for processing enquiry form submissions
All third parties we work with are required to handle personal data in accordance with UK GDPR.
6. How Long We Keep Your Data
- Enquiry data: up to 12 months if no service commences
- Client and service records: 7 years following the end of the service, in line with legal requirements
- Staff and associate records: 7 years following the end of employment or engagement
- Safeguarding records: in accordance with statutory guidance, which may be indefinite in some cases
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Erase your data in certain circumstances
- Restrict our processing of your data
- Object to processing based on legitimate interests
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using our website enquiry form. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.
8. Cookies
We use cookies on this website. Please see our Cookie Policy for full details of what cookies we use and how to manage them.
9. Data Security
We take the security of your personal data seriously. We use Google Workspace for all internal communications and data storage, which provides enterprise-grade security. Access to personal data is restricted to those who need it to perform their role.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the bottom of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch via our website contact form.
Last updated: March 2025 | Thrive Tutoring Services