Coverage comes in two layers. Online tutoring reaches the whole UK. Face-to-face tutoring runs through our established tutor and mentor networks across Kent, Hampshire, South Gloucestershire and surrounding areas. The right answer for any individual child depends on what they need and where they are.
Online tutoring across the UK
Online 1:1 tutoring is available across the whole of the UK. For many young people — particularly those who are out of school, who find leaving the house difficult, or who live outside our face-to-face network — online is the right setting for the work itself, not a compromise.
Online sessions follow the same principles as in-person: matched specialist tutor, structured but flexible session shape, work paced to the child, regular progress reporting. The medium changes; the standards do not. For children with anxiety, sensory sensitivity or social difficulty, the controlled environment of online can actually outperform face-to-face — there is less to overwhelm, the child can step away if they need to, and the relational work still happens through the screen.
Face-to-face coverage
Our face-to-face coverage reflects where we have established specialist tutor and mentor networks. We do not claim coverage we cannot deliver. Three regions are core:
- Kent — our home region, with the strongest network. Includes the coastal belt (Whitstable, Herne Bay, Margate, Folkestone), Canterbury district, the Medway towns, Ashford and Maidstone.
- Hampshire — including the Southampton and Portsmouth areas and surrounding districts.
- South Gloucestershire — including Bristol-adjacent areas.
We have active tender and framework engagement in each. Coverage within a region is not uniform — there will be specific postcodes where we have strong tutor coverage and others where we do not yet. Contact us with the specific location and we will confirm.
Choosing between online and face-to-face
For families and commissioners outside our face-to-face network, online is straightforward — it is the only option, and it works well for most young people. Within our face-to-face areas, the choice is more nuanced.
Face-to-face tends to be the better fit where the young person needs the relational anchor of being in a room with the tutor, where the home environment supports a productive session, or where parents specifically want the consistency of in-person work. Online tends to be the better fit where logistics make face-to-face impractical, where the child finds physical presence overwhelming, or where the tutor's specialist profile is rare enough that the right match isn't available locally.
We discuss the trade-offs honestly at the point of enquiry. For some young people both modes work; for others only one does.
Out-of-borough placements
Local authorities sometimes commission tutoring for a young person placed outside their home borough — for example, a child placed in foster care across a county boundary, or a child whose specialist placement is in a different region from the commissioning LA. We can support these placements through online provision regardless of geography, or face-to-face where the young person's location falls within our face-to-face network.
Travel and accessibility
For face-to-face placements, travel costs are agreed before commencement and confirmed in writing. For most placements within core face-to-face coverage, there is no separate travel charge. For placements at the edge of coverage, or where significant travel is involved, we are transparent about any costs at the point of quote. Online provision carries no travel implications.
How we plan to grow
Our face-to-face growth approach is to build tutor and mentor capacity in specific regions where we have commissioning relationships or active tender activity, rather than to claim national face-to-face coverage we cannot deliver. Each new region is a deliberate decision based on commissioning fit, tutor availability and the ability to maintain the matching standards we set everywhere else. In the meantime, online provision is available UK-wide.